The element of human behavior which is central to an analysis of organizations under stress is that of mutual trust. It is the cement which holds the organization together. It is the mortar between its human bricks. Where trust is high, an organization can stand unbelievable amounts of buffeting, where it is low, a seemingly innocuous incident may set off a chain reaction of crumbling human relationships.
Miles, 1969: The Pathology of Institutional Breakdown
Miles said so much about a foundational concept of being a effective leader (and person) with so little words.
As a leader how do you go about building trust with the various stakeholders you interact with? What behaviors do you have that hinder your ablity to build trust? As a leader how are you helping your followers internailze this important concept and act with integrity?
Friday, April 2, 2010
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